Banco Ripley
Customer Experience Powered by Generative AI
Kranio implements generative AI at Banco Ripley, optimizing interaction with customers and increasing overall satisfaction and NPS
Have conversations in natural language via chat channels (home, WhatsApp), to resolve customer doubts and problems, reducing inbound calls to the contact center and reduce positions.
Updating the current workflow from structured chat/menus to natural conversation generated with AI, creating APIs for dialogues with enriched data for each client. LLM model trained with logic, personality, products and client scope. Integrated into the IVR/Genesys/Linn platform with Google Vertex
Various: from standardizing service across all channels, the customer experience is more natural, warm and precise. Greater participation and containment.
Additionally, by managing to answer all customer queries, successive calls to the contact center (humans) are reduced, potentially reducing positions and costs.
The final result is an increase in NPS
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We explore the potential of generative artificial intelligence to deliver a coherent response to our clients with analysis of their online banking movements. teamwork and adaptability were necessary to set up the solution within the required deadlines. Knowledge in artificial intelligence, data and cloud infrastructure was used. Kranio accompanied us from the conception of the initiative with a solid team and a good mix of skills, always willing to provide an expert vision to meet the project objective.”
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Andres Alfaro • Chief Product Owner
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